Privacy Policy
Our Commitment to Your Privacy
At vosarinexa, we understand that your privacy matters deeply to you. And honestly, it should. Your personal information isn't just data to us – it's a responsibility we take seriously every single day.
This policy explains how we collect, use, store, and protect your information when you use our capital allocation services. We've written it in plain English because privacy policies shouldn't require a law degree to understand.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:
Personal Information
Name, email address, phone number, and postal address. We need these basics to communicate with you and provide our services.
Financial Information
Income details, investment goals, and risk tolerance. This helps us provide relevant capital allocation guidance.
Website Usage Data
Pages visited, time spent, and browser information. We use this to improve our website and understand what content helps most.
Communication Records
Emails, phone calls, and meeting notes. We keep these to ensure consistent service and comply with financial regulations.
How We Use Your Information
We use your information for specific, legitimate business purposes. No surprises, no hidden agendas.
- Providing personalized capital allocation advice based on your financial situation
- Communicating about our services, market updates, and educational content
- Improving our website and services based on usage patterns
- Complying with Australian Securities and Investments Commission (ASIC) requirements
- Protecting against fraud and maintaining security of our systems
- Conducting internal business operations and record-keeping
We never sell your personal information to third parties. That's not our business model, and it never will be.
Information Sharing and Disclosure
Sometimes we need to share information, but we're selective about when and with whom. Here are the only circumstances where this happens:
- With trusted service providers who help us operate our business (like our IT support or accounting firm)
- When required by Australian law or regulatory authorities like ASIC
- To protect our legal rights or investigate potential fraud
- If you've given us explicit permission to share specific information
- In the unlikely event of a business merger or acquisition (with proper notice to you)
Your Privacy Rights Under Australian Law
The Australian Privacy Principles give you real control over your personal information. Here's what you can do:
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days.
Correct Inaccuracies
Ask us to update or correct any information that's wrong or out of date.
Request Deletion
Ask us to delete your information, subject to legal and regulatory requirements.
Limit Processing
Request that we stop using your information for specific purposes.
Data Portability
Get your information in a format that you can easily transfer to another service provider.
File Complaints
Lodge a complaint with us or the Office of the Australian Information Commissioner.
Data Security and Protection
We protect your information using multiple layers of security. It's not just about ticking boxes – it's about genuine protection.
- SSL encryption for all data transmission between your browser and our servers
- Regular security audits and vulnerability testing by independent professionals
- Restricted access to personal information – only staff who need it for their role can access it
- Secure backup systems with encryption both in transit and at rest
- Regular staff training on privacy and security best practices
- Incident response procedures if something ever goes wrong
No system is 100% secure, and we won't pretend otherwise. But we've invested heavily in protecting your information and continue to upgrade our security measures regularly.
Data Retention Periods
We don't keep your information forever. Here's how long we typically retain different types of data:
7 Years
7 Years
2 Years
7 Years
These timeframes align with Australian financial services regulations and tax record requirements. Once the retention period expires, we securely delete your information unless you're still an active client or we have a legal obligation to keep it longer.
International Data Transfers
Your information stays in Australia whenever possible. However, some of our technology providers operate internationally, which means your data might occasionally be processed overseas.
• Contracts requiring overseas providers to meet Australian privacy standards
• Regular audits of international service providers
• Encryption during all data transfers
Cookies and Website Technology
Like most websites, we use cookies and similar technologies. But we're transparent about what we use and why:
- Essential cookies that make our website function properly
- Analytics cookies to understand how visitors use our site (anonymized data)
- Preference cookies to remember your settings and choices
- Security cookies to protect against fraud and unauthorized access
You can control cookie settings through your browser, though disabling some cookies might affect website functionality.
Changes to This Policy
We update this privacy policy when our practices change or when required by law. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.
Minor updates (like clarifying existing practices) won't trigger notifications, but we'll always show the latest revision date at the top of this policy.
Questions About Your Privacy?
We're here to help. Contact our privacy team with any questions or requests: